UPA+ Terms of Service

1. Service Description

UPA+ is an AI-powered search and analysis tool designed to help airline pilots query and interpret the United Pilot Agreement (UPA) Collective Bargaining Agreement (the "CBA" or "Contract"). The Service uses retrieval-augmented generation (RAG) technology and large language models ("LLMs") to process natural-language queries against the CBA text and return AI-generated responses.

2. Important Disclaimers Regarding AI-Generated Content

2.1 No Legal, Contractual, or Grievance Advice

The Service is provided for informational and reference purposes only. Responses generated by UPA+ do not constitute legal advice, contractual interpretation, grievance guidance, or any form of professional counsel. You should not rely on any response from UPA+ as a substitute for consulting the official CBA text, your union representatives, the Master Executive Council (MEC), your Local Executive Council (LEC), or qualified legal counsel.

2.2 AI Limitations and Inaccuracies

UPA+ utilizes artificial intelligence that may produce responses that are incomplete, inaccurate, misleading, or entirely fabricated (commonly known as "hallucinations"). The AI may misinterpret contract language, omit relevant provisions, cite incorrect section numbers, or fail to account for letters of agreement, side letters, memoranda of understanding, or other supplementary materials that modify or supersede CBA provisions.

2.3 Not a Substitute for Official Sources

You must always verify AI-generated responses against the official, ratified CBA text and any applicable amendments, supplements, or side agreements. In the event of any discrepancy between an AI-generated response and the official CBA, the official CBA shall control in all cases.

2.4 User Assumption of Risk and Responsibility

UPA+ is a supplementary reference tool. It is not a substitute for reading the Collective Bargaining Agreement, utilizing the Pilot Dispute Resolution (PDR) system, consulting union representatives, mentors, check pilots, or exercising independent professional judgment. You acknowledge and agree that:

• The Service will produce errors, omissions, and inaccuracies, and you accept this risk by using the Service;
• You are solely responsible for any decision, action, or inaction taken in reliance on information provided by the Service;
• The Service operator shall bear no liability whatsoever for any consequence — including but not limited to loss of pay, adverse scheduling outcomes, disciplinary action, grievance results, or any other professional or personal harm — arising from your reliance on AI-generated content;
• You will independently verify all AI-generated responses against the official CBA text and other authoritative sources before acting on them.

2.5 No Union Endorsement

UPA+ is an independent tool and is not endorsed by, affiliated with, or authorized by the Air Line Pilots Association (ALPA), the Master Executive Council (MEC), any Local Executive Council (LEC), United Airlines, or the Company. The Service does not represent the official position of any union body or the Company on any matter.

3. Eligibility and Access

The Service is intended for use by active airline pilots covered under the UPA CBA. By using the Service, you represent that you are an active pilot employed under the UPA CBA or have a legitimate professional interest in its contents.

You are responsible for maintaining the confidentiality of any login credentials associated with your account and for all activity that occurs under your account.

4. Acceptable Use

You agree that you will:

• Use the Service only for lawful purposes related to understanding and referencing the CBA;
• Verify all AI-generated responses against official contract documents before taking any action based on such responses;
• Not use the Service to generate content for grievance filings, arbitration proceedings, or legal matters without independent professional review;
• Not attempt to reverse-engineer, copy, redistribute, or extract the underlying CBA text, AI models, prompts, or retrieval systems;
• Not share, resell, sublicense, or provide access to the Service to unauthorized third parties;
• Not use automated tools, bots, or scripts to access the Service in a manner that exceeds reasonable personal use;
• Not attempt to probe, scan, or test the vulnerability of the Service or breach any security or authentication measures.

5. Intellectual Property

The Service, including its software, design, user interface, prompts, retrieval logic, and all related materials, is the property of the Service operator and is protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Service.

The CBA text and related contractual documents remain the property of the respective parties to the agreement. The Service provides access to this text solely for informational reference.

AI-generated responses are provided under a limited, non-exclusive, non-transferable license for your personal, non-commercial reference use only.

6. Privacy and Data

When you use the Service, your queries and interactions may be logged for the purposes of improving Service quality, diagnosing errors, and monitoring for misuse. Query data will not be sold to third parties.

The Service may utilize third-party AI providers (e.g., API services for language model inference). Your queries may be transmitted to these providers for processing. While the Service operator takes reasonable steps to select reputable providers, you acknowledge that data transmitted to third-party services is subject to those providers' respective terms and privacy policies.

You should not input sensitive personal information, employee identification numbers, passwords, or other confidential data into the Service beyond what is necessary to formulate a CBA-related query.

7. Disclaimer of Warranties and Limitation of Liability

7.1 DISCLAIMER OF WARRANTIES. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT. THE SERVICE OPERATOR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE.

7.2 LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SERVICE OPERATOR, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, LOSS OF EMPLOYMENT BENEFITS, GRIEVANCE OUTCOMES, ARBITRATION RESULTS, OR DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.3 NO LIABILITY FOR USER DECISIONS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE SERVICE OPERATOR EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY DECISION, ACTION, OR INACTION TAKEN BY YOU OR ANY THIRD PARTY BASED IN WHOLE OR IN PART ON INFORMATION, RESPONSES, OR CONTENT PROVIDED BY THE SERVICE. YOU ASSUME FULL AND SOLE RESPONSIBILITY FOR EVALUATING THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ANY AI-GENERATED CONTENT AND FOR ANY CONSEQUENCES RESULTING FROM YOUR RELIANCE THEREON.

7.4 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Service operator and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your reliance on any AI-generated content; (c) your violation of these Terms; or (d) your violation of any applicable law or regulation.

9. Modifications to Terms and Service

The Service operator reserves the right to modify these Terms at any time. Material changes will be communicated through the Service interface or via the contact information associated with your account. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of such changes.

The Service operator may suspend, discontinue, or modify the Service at any time, with or without notice, and shall not be liable to you or any third party for any such suspension, discontinuation, or modification.

10. Termination

The Service operator may terminate or suspend your access to the Service at any time, for any reason, without prior notice. Upon termination, your right to use the Service ceases immediately. Sections 2, 5, 7, 8, 11, and 12 shall survive any termination of these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered under the rules of the American Arbitration Association, with the arbitration conducted in Albuquerque, New Mexico.

You agree that any claim or cause of action arising out of or related to the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

12. General Provisions

Entire Agreement. These Terms constitute the entire agreement between you and the Service operator regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver. The failure of the Service operator to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms or your rights hereunder without prior written consent. The Service operator may assign these Terms without restriction.

13. Contact

If you have questions about these Terms of Service, please contact the Service operator at support@griffitech.co.